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Understanding "velluci" on Your Billing or Bank Statement
The name "velluci" will appear on your billing or bank statement when you purchase an item from velluci or its parent company. This descriptor may also appear when a subscription is renewed or when a family member makes a purchase from velluci or its parent company.
If You Are Unable to Identify the Charge
If you cannot find a corresponding charge on velluci.com, consider whether another account was used for the purchase or if a family member may have made a purchase on velluci.com.
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Search your email inbox for keywords such as "Thank you for your purchase" or "Order summary."
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Locate an email receipt that matches the amount shown on your billing or bank statement.
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Verify the sender's email address and domain (e.g., support@DOMAINWEBSITE.com).
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Visit the website associated with the sender's domain to determine if you recognize the store.
If You Recognize the Website
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Navigate to the top of the website and select "Create a Support Ticket."
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Alternatively, scroll to the footer and choose "Create a Support Ticket."
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Reach out to velluci Support for further assistance.
Still Unsure About the Charge?
If you have reviewed the domain’s website and your email receipts but remain uncertain about the charge, please contact velluci Customer Service for clarification.
We’re Here to Assist You!
If you need additional help, please submit a ticket here. Our team will respond within 48 hours.